This Delivery Policy is only valid for merchandise purchased via the Shoe Emporium website. It has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us at info@shoeemporium.co.za or 066 193 7949.

 WHERE DO WE DELIVER TO?

Currently, we only deliver to physical addresses within the borders of the Republic of South Africa.

We use a “to your door” courier service to deliver to all main centres in South Africa. Our designated courier service is Fastway Couriers.

But what if you live in a remote area or on a farm? Or Groblershoop?
We want you to have the perfect shoes to complete your look, so for regional and outlying areas not serviced by our regular courier, we use a “counter to counter” service. We will contact you to make the most practical and convenient arrangements for delivery.

We use the following “counter to counter” services and your parcel will be delivered to a pickup point closest to you:
PARGO: Over 2 500 pickup points across South Africa, including Clicks and Lewis Stores
PAXI: Operated by Pep Stores, pickup points at all Pep Stores
DSV LOCKERS: Pickup points at selected Engen garages

We reserve the right to select an alternative delivery option, or cancel an order if it is not feasible. We will phone and discuss it with you first.

HOW LONG WILL DELIVERY TAKE?

Standard Deliveries will be made within 3-5 business days upon acceptance of your order.

Orders made on Fridays and weekends will be processed on the following Monday.

For regional and outlying areas not serviced by our regular courier, we use regional third-party couriers and while every effort is made to expedite delivery, service to these areas may take additional days depending on the courier’s delivery schedule. 

Quoted delivery times are a guide only and while we endeavour to meet them, unfortunately there are factors out of our control which may delay delivery. We will make every effort to get any delays resolved and have your parcel delivered as soon as possible.

HOW MUCH DOES DELIVERY COST?

For local and main centres: R 100
For regional and outlying areas: R 150

Can you get free shipping?
Yes, you can!!!
We will deliver your parcel to you for free if you purchase for a minimum of R 700 and want delivery to a local areas and a minimum purchase of R 2 000 for all other areas.

We reserve the right to review and amend delivery costs at any time without further notice.

THE NITTY GRITTY WHEN PLACING YOUR ORDER

Once you filled in your address and received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted. We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote, or to cancel the order if delivery is not feasible.  Please note that a unique order number will be communicated to you via email which can be used to track the status of your order.

What if you not available and want someone else to receive the parcel on your behalf?
Before you finalise your order, you have the option to indicate in the “Notes” field whether the parcel should be delivered to you OR you can specify an alternative authorized person’s name to receive it on your behalf. The courier will request proof of identity from the person receiving the parcel indicated in the “Notes” field of the order.

In order to safeguard your parcel, the courier will only deliver to the specified address; and to you or the person authorised to receive your parcel as indicated on the “notes” field of the order. You, or the authorized person, will be required to show proof of identification to the courier upon delivery.

YAY! Your parcel has arrived but before you step out in your compliment worthy new shoes, please check the following…
You, or your chosen representative, must sign the courier’s waybill indicating that the parcel has been received undamaged and in good condition. All our parcels are sealed with a unique tape. If this security seal is damaged or open on delivery, please do not accept the parcel.

In this case, you should check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) that there are breakages, and/or damages and/or items missing. Both parties (the courier and the person receiving) will need to co-sign their names against this indication.

If the receiving person chooses to still accept the damaged parcel, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

Please inform us within 48 hours that you have returned your parcel by emailing us at info@shoeemporium.co.za. Do not forget to include your order number as a reference. 

Kindly refer to our Returns Policy for further information.

Shoe Emporium reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion.

If you have any questions about our delivery options, please contact us at info@shoeemporium.co.za or 066 193 7949/011 024 3615.